Shipping & Returns
Shipping Policy
At Living the Dream, we strive to provide prompt and reliable shipping services to our valued customers. Here's what you need to know about our shipping process:
Processing Time:
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Please allow 1-3 business days for order processing. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Methods:
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We offer standard and expedited shipping options for domestic and international orders.
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Domestic orders typically arrive within 3-7 business days, while international orders may take longer depending on the destination.
Sri Lanka: 2-4 business days
Asia: 5-10 business days
Europe: 7-14 business days
North America: 10-15 business days
South America: 12-20 business days
Australia and Oceania: 10-15 business days
Africa: 12-20 business days
Please note that these times are estimates and may vary based on customs processing and other unforeseen delays.
Shipping Costs:
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Shipping costs vary depending on the destination and selected shipping method.
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Free shipping may be available for orders exceeding a certain amount, as indicated during checkout.
Customs and Duties:
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International customers are responsible for any customs duties or taxes imposed by their respective countries.
Order Tracking:
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Upon shipment, you will receive a tracking number to monitor the status of your order.
Shipping Address:
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Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues.
Lost or Damaged Items:
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In the rare event of lost or damaged items during transit, please contact us immediately so we can assist you in resolving the issue.
Questions or Concerns:
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If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer service team. We're here to help!
Return & Exchange Policy
Eligibility:
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To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received.
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Returns and exchanges are accepted within 30 days of the delivery date.
Returns:
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If you wish to return an item for a refund, please contact us within 30 days of receiving your order.
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Once your return is approved, you will be responsible for return shipping costs.
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Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
Exchanges:
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If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order.
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Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund or store credit.
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You will be responsible for return shipping costs for exchanges.
Return Process:
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To initiate a return or exchange, please contact our customer service team for further instructions.
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Please include your order number and reason for return or exchange in your communication.
Return Address:
Living the Dream
Matara Road, 56,
Ahangama 80650
Sri Lanka
Please ensure the package is securely packed and includes your order number and contact information.
Non-Returnable Items:
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Certain items, such as final sale items or personalized/customized orders, are non-returnable.
Damaged or Incorrect Items:
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If you receive a damaged or incorrect item, please contact us immediately so we can assist you in resolving the issue.
Questions or Concerns:
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If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team. We're here to help!